Refund policy

Last updated: June 2026

At PawzoWorld, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.

1. Order Cancellations

Orders can only be cancelled within 12 hours of placing the order. After this time, the order may already be processed and cannot be cancelled.

2. Refund Eligibility

You may be eligible for a refund in the following cases:

You did not receive your order within the maximum delivery time
You received a damaged or defective product
You received the wrong item

3. Non-Refundable Situations

We do not offer refunds in the following cases:

Incorrect shipping address provided by the customer
Customer changes mind after order is shipped
Delays caused by customs or shipping carriers
Minor delays within estimated delivery time

4. Late or Missing Orders

If your order has not arrived within the maximum estimated delivery time, please contact us at:

📧 support@pawzoworld.com

We will investigate with the shipping carrier before processing any refund or replacement.

5. Return Conditions

If a return is required:

Items must be unused and in original packaging
Customers may be required to provide photos or proof
Return shipping costs may be the responsibility of the customer (depending on case)

6. Refund Process

Once approved, refunds are processed within 5–10 business days to your original payment method.

7. Chargebacks

We strongly encourage customers to contact us before opening a payment dispute. Unauthorized chargebacks may result in order restrictions or denial of future service.